Shipping Costs

Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of shipping upgrade is to be paid by the customer prior to shipment.

Warranty Procedure

We suggest you contact our tech support team first by e-mail tech@ivitex.com to determine whether the item is indeed defective before shipping. Then make a (RMA) request. Get a cross-shipping request if you need your replacement fast. See Return Policy for more details.

30-Day Warranty

All OEM CPU's unless specifically stated otherwise carry an implied, industry-standard 30-Day warranty against defects due to manufacturing or failure. Warranty does not include overclocking, use of CPU without cooling fan, improper voltage, or any use of the CPU that does not fall into the designed use of the CPU as intended by the manufacturer.

One-Year Warranty

All parts (except OEM CPUs, and refurbished items) come with a warranty against manufacturer defect or failure for a period of one year from the date of purchase. This warranty covers replacement of the product with the same product or like product as determined by the customer and RMA when direct replacement is unavailable.

Manufacturer Warranty

Manufacturers often offer additional warranty for the following products: hard drives, retail boxed CPUs, and monitors. Customers should contact the perspective manufacturer after warranty with ivitex.com expires. Customers may also pay ivitex.com a service fee ($25 per item) plus shipping to have such warranty work completed through ivitex.com.

Lifetime Warranty

Lifetime warranty is given to all memory and cables. This warranty is for replacement of like items only. Lifetime warranty does not cover items out of production if ivitex.com no longer stocks them. (Lifetime is defined as the lifetime of the product on the market. Outdated technology is not covered by lifetime warranty if the item is no longer available on the common market as a new product.)

On-Site Warranty and Extended Warranty Options

ivitex.com offers extended and onsite warranty on products in the ivitex PC builders line. See the ivitex PC builders section for details. Components of a ivitex PC builder systems are covered by special written warranty.

All Other Warranty Coverage

Certain parts may come with extended Manufacture's Warranty. The equipment Manufacturer honors this warranty and ivitex.com assumes no responsibility in honoring this warranty. ivitex.com will attempt to RMA a product to the manufacturer in special cases when requested by the customer. Customer assumes all shipping costs to manufacturers.

Warranty Forfeiture

Warranty is not granted if a product is received without original invoice. Warranty is void if serial tags, receiving numbers, product stickers, or manufacturer seals have been removed, altered or tampered with. Warranty is void if mishandling, improper use, or defacing of the product that would normally void manufacturer's warranty has occurred. Products damaged due to improper or inadequate packaging when returned for RMA purposes are not granted warranty coverage.