INSTRUCTIONS:

Use this page to file a report for damages made by shipping companies. Use the Return Merchandise Authorization (RMA) Request instead, to return items for any reasons other than shipping damage.

Use the Discrepancy Report instead, to report discrepancies.

Use this report only for PHYSICAL damages that occurred during shipping. Physical damages during usage and/or installation and manufacturer defects are not considered as shipping damages.

Give as much detail as possible to describe the damage. If you are reporting damages to a case, please give details as exactly which part is damaged. We'll send only the damaged part such as front bezel or one of the side panels, but not the entire case.

You may ignore UPS Ground shipping charges for this item if shipping error/damage is confirmed. Customer has to pay shipping upgrades.

You are welcome to call or e-mail us; however, it's not necessary to wait for a reply. The best way to communicate with us is to send this email report.

We'll verify the damage before making any decision after receiving this report.

The replacement item has to be identical to the original one and must be shipped to the same address as the original order.

We'll let you know whether and when to ship the damaged item back to us. We'll reimburse you the shipping expense if you do. Regardless, please keep the damaged item for as long as you can. Our shipping company will stop by to inspect the damage.

To receive a replacement faster, you may consider ordering a new one, filing this report, and sending the damaged one back for a refund (if received within 30 days).


Please send an email report to status@ivitex.com with the following information provided in the email. Thank You.

Have you contacted our tech support?:
If no, do you want us to contact you?:


Original Order Date:
Order Number:
Invoice Number:
Date Received (must not be more than 7 days ago):
Original Shipping Company:
Item ID, Description, Size, Color...:
*Detailed Explanation, exactly which part is damaged?:


Action you want us to take:
A) Send a replacement once verified
B) Send a replacement after returning the damaged product
C) Refund for the item(s) after returning the damaged product
D) Call me or email me to work out the solution