INSTRUCTIONS:


Read the Return Merchandise Authorization (RMA) page, before returning items for credit.

Please take a note of that number. We'll use it for future references. Print a copy of the online order confirmation or subsequent e-mail confirmation. Enclose a copy of the confirmation with your returned item.

Pack the item(s) well and ship them to:
ivitex.com RFC for Order/Invoice #_______
18685 Main Street, Suite A, Huntington Beach, CA 92648

We'll issue the credit to your credit card or send you a refund check with 7-14 business days after receiving the returned item and verification.

If the return is a result of ivitex.com's mistake, please click here or file a Discrepancy Report only if it is within 7 days after receiving it.

If the return is due to damage during shipping, you may file a Shipping Damage Report if it was received within 7 days.

Cross-shipping allows customers to receive replacement faster. However, there will be a $19 cross-shipping service charge per item. Please file a Cross-Shipping Request instead if needed.

Alternatively, customer can simply order the identical item online and send the defected item back to us for additional replacement or credit if it was received within 30-days for most items or 7 days for processors and memory.

Please note: No credit or refund if the item was received 30 days ago. No credit for opened software. We will return the item back to you if it does not qualify for credit.

You will receive an e-mail notification for the credit amount once issued.

ivitex.com reserves the right to verify and confirm that the item was purchased from us before issuing the credit.

For credit status and questions, please e-mail to: credit@ivitex.com

Restocking fee may apply to certain items if returned for credit. Most items will have 15% restocking fee.



Please send an email report to status@ivitex.com with the following information provided in the email. Thank You.

Have you contacted our tech support?:
If no, do you want us to contact you?:


Original Order Date:
Order Number:
Invoice Number:
Date Received :
Reason for this report:
A) Wrong item ordered
B) Do not like product
C) Can't get it to work
D) Manufacture defect or DOA
E) Damage during shipping
F) Wrong item sent


Detailed Explanation:


Action you want us to take:
A) Credit excluding shipping, if within 30 day's, restocking fee may apply.
B) Store Credit
C) Credit Card Refund
D) None