TIME LIMITS:

We guarantee 30-day money back for most items, except CPU and memory are 7-day money back. The exception for the CPU and memory is necessary due to the frequent price fluctuation in these items. No returns for credit after the time limits will be accepted. These time limits do not offset in any way the warranty of the products. See Warranty Policy for more details.

OTHER LIMITS:

Shipping costs are NOT refundable. Labor charges included in systems ($39 per system) and services are NOT refundable. Any physically damaged or defaced items are not refundable. Opened software is not refundable. Cases that have been opened and assembled by customers will not be refundable. Items with missing original manufacturer packaging materials, manual, driver CD, cables and/or other supporting materials will not be accepted for credit. Only unopened software packages are accepted for return for credit. Restocking fees may be applicable to certain items. See Restocking Fees page for more details.

PROCEDURE FOR RETURNING FOR CREDIT:

When returning items for credit, get a (RMA) number first. After receiving your Return Authorization number, send the item(s) to ivitex.com together with a copy of the original invoice, a copy of the Return Authorization confirmation, and ALL the original packaging materials including cables, manuals, and CD if applicable. You must have a matching serial number between the item(s) and the invoice. Partial returns are acceptable. Write down "Return for Credit" on the cover of the package. Customer is responsible for the shipping cost of returning items to us for any reasons. You may send an e-mail to service@ivitex.com to alert the returns and to check the status of your credit. You may choose store credit or refund for the credit. Please note that regulations allow only credit to your credit card account if you paid with a credit card.

Credit and refunding are handled by our Credit Department, which may take 1-14 business days to confirm and complete after the goods are received.