1.
Please complete the RMA form with detailed descriptions of
the problem with your item(s). Email this completed RMA request form to rma@ivitex.com
2.
The RMA Dept. will respond back to you a RMA number or provide
a reason for RMA denial
3.
After your receive a RMA number,
write it in the form field below. Make extra copies of your completed RMA form
and original purchase ivitex invoice(s) include one of each of your copies with
your carefully boxed returning item(s).
4.
Email one scanned copy of the original purchase ivitex
invoice(s) showing the matching serial numbers of the returning item(s).
5.
After you receive a RMA number, then you may ship back your
defective products to ivitex at the address indicated on the top of this form.
Your assigned RMA number is valid for 5 business days from the date of issue.
Please write the RMA number on the outside of the returning package (on the
address line)
REASON OF RETURN CODE
DEFECTIVE PRODUCT ERROR= DPE
SALES REP ERROR = SRE
CUSTOMER/BUYER
ERROR=CBE
MIS-SHIPPED PRODUCT ERROR= MPE OVER-SHIPPED
ERROR = OSE EVAL
PERIOD EXPIRED=EPE
INVOICE # |
CUSTOMER P.O.# |
Payment Type |
ACCOUNT # |
SALES Rep |
|
|
|
|
|
|
Street Address : City, State, Zip
: Phone & Email
:
Company :
Buyers Name :
|
RMA # |
|
|
|
IVITEX online order number |
|
|
|
QTY |
IVITEX Part # |
Description |
RMA CODE |
Unit Price |
Ext. Price |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
ivitex.com is not
responsible for any lost returned accessories. For faster return process,
please send most of your purchased retail box products like; hard drives, monitors,
optical drives, video cards, etc. directly to the manufacture for exchanges.
RMA procedures can be found directly on their websites.
Please write your specific comments about your returning
item(s) in the box below.
Customer reason for returning is as
follows: