INSTRUCTIONS:


Read the Return Merchandise Authorization (RMA) page, before returning items for manufacturer defects and other reasons.

Use the Shipping Damage Report to report any physical damages that occurred during shipping.

Please check all packaging materials and make sure that you received ALL packages shipped. Some packages may be delivered separately. Read your packing slip carefully to see if there is any back ordered and/or drop shipped items.

Give as much detail as possible to explain exactly what's missing and why there is a difference.

You may ignore UPS Ground shipping charges for this item if shipping error is confirmed.

Do not order new items without send your email report. It may slow down processing your new order.

You are welcome to call or e-mail us; however, it's not necessary to wait for a reply. The best way to communicate with us is to send an email report.

We'll investigate and verify the discrepancy before making any decision after receiving your email report.

The replacement item must be identical to the original one and be shipped to the same address as the original order.

We'll inform you whether to ship the wrong item back to us. If you do, we'll reimburse you for the shipping expense or have it picked up by one of our carriers.

Please send an email report to status@ivitex.com with the following information provided in the email. Thank You.

Original Order Date:
Order Number:
Invoice Number:
Date Received (must not be more than 7 days ago):
Reason for this report:
A) Something is missing
B) What I received is different from what I ordered
C) Different from what is shown on the website

Detailed Explanation:


Action you want us to take:
A) Send the missing item
B) Send the correct item to exhange
C) Send the replacement for the damaged part
D) Refund for the missing item