There will be a $10 service charge for each package. If the return is due to our mistake or shipping damage, the $10 service charge will be waived.

Customer is responsible for the UPS Ground shipping. The service fee and shipping must be paid before an ARS is issued. The shipping charge will be waived if the return is due to our mistake or shipping damage.

The shipping charge may be adjusted to reflect the actual weight and size of the package and the distance from the nearest ivitex location.

You may use this item together with Cross-Shipping Request, RMA request, Discrepancy Report (D/R), and Shipping Damage Report.

Completely fill in your email and sent multiple emails if you have multiple packages to return.

You will receive an e-mail confirmation for this request.

You may use this service with a new order or replacement request. If you do, we'll send you the ARS label with the packing slip. When UPS delivers the package, open the packing slip, place the ARS label on your package and give the package to the UPS driver. Make sure you have some body there to receive the package.

If you are not ordering new items from us, we'll mail the ARS via US Postal Service First Class Mail. Once you receive the ARS label, peel if off and place it on your package. Give the package to any UPS driver you can find, drop it off at a UPS station, or call 800-Pick-UPS to schedule a pick-up.

ARS is for UPS Ground only. ARS is currently NOT available for FedEx or USPS. Do not use ARS for Hawaii, Alaska, Puerto Rico, Guam, Virgin Islands, International cities outside the US or APO/FPO addresses.

ARS does provide the advantage of online tracking of a returned package.

INSTRUCTIONS:
Please copy and paste the text below the dotted---------line into a new email message.
Make certain you answer the questions by typing in information needed to complete the form.
Send it to status@ivitex.com Thank You.
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(ARS) REQUEST FORM

Have you contacted our credit department?:


Original Order Date:
Order Number:
Order Number:
Item Make, Model, Description, Size, Color:
More details:


Reason for returning:
A) Wrong item ordered
B) Dont like the product
C) Can't get it to work
D) Manufacture defect or DOA
F) Damaged during shipment
E) Wrong item sent

Action you want us to take after receiving the return:
A) Send replacement if within warranty
B) Credit excluding shipping if within 30 days, restocking fee may apply
C) Repair and ship back
D) Upgrade or Downgrade to different item
E) None
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